AVOID DEPOSITS, LATE FEES, AND DISCONNECT FEES
Interested in a pay-as-you-go plan for your electric bill? With the prepaid billing (previously called "Prepaid Metering"), you’ll have full control of your account. Instead of receiving a monthly bill, your electric usage is calculated daily, and you have the freedom to pay as you go, submit payment when your balance is getting low, and avoid any late fees or disconnect/reconnect fees!
SIGN UP FOR PREPAID BILLING
To enroll in Budget Billing, brand new members will need to pay a $20 membership fee (all members are responsible for this amount when their accounts are created) and a $100 prepaid amount that will apply to your usage. After that, just pay as you go! To enroll in prepaid billing, just give our office a call at (317)745-5473.
IS PREPAID BILLING RIGHT FOR ME?
Would it be easier for you to make daily, weekly or biweekly payments rather than one large payment each month? If so, Prepaid Billing may be for you. You monitor your electrical use and make a payment when your balance runs low. Statistics indicate that Prepaid Billing programs help lower electric use due to members’ awareness of use patterns. Hendricks Power members interested in monitoring and lowering his/her use would potentially benefit from this program.
HOW DO I MANAGE MY ACCOUNT?
You can log into SmartHub at hendrickspower.smarthub.coop or download the SmartHub app to get your up-to-the minute account info & balance. Payments can be made 24/7 by telephone, online with SmartHub or using our Kiosk. We have a Kiosk by the drive-thru window on the East side of our building (86 N County Road 500 E, Avon). You can also pay in our office during business hours, Monday-Friday 7:30 a.m. to 4:30 p.m.. Payment will be applied immediately to your account. You can also call us at (317) 745-5473 or toll free at (800) 876-5473. Remember that Prepaid Metering is a self-managed program.
CAN I SWITCH TO PREPAID FROM A TRADITIONAL ACCOUNT?
Yes! Members can switch to a Prepaid account even if you already have service with Hendricks Power. Any existing security deposit will be applied to your current account. In most cases, an outstanding balance can be spread out over a period of time. If an agreement is made to spread an existing balance, any time you purchase energy for your Prepaid account, 50% of the funds will go toward that balance and the other 50% will be applied to your Prepaid account.
WHAT HAPPENS IF MY ACCOUNT RUNS LOW OR RUNS OUT?
When you set up your Prepaid account, you will also be required to create an account in SmartHub (if you don’t already have one). SmartHub gives you the capability to monitor your energy use, and set the balance at which you will begin to receive low balance notifications. A low balance notification will be sent via email, phone or text message depending on your SmartHub settings. This allows time to purchase more power before the meter stops. If you do not make a payment, you will receive a pending disconnect notice. If you still do not purchase more power, the meter will stop and the power will turn off. Upon payment, your power will turn back on momentarily.